I want to say something that most AI content won’t say to you.
You haven’t missed it.
I know how it feels. You read something about AI and there’s this low-level assumption baked into every paragraph that a certain amount of this is already obvious — that anyone paying attention would have absorbed it by now. The articles are written for people who find this stuff naturally interesting, who’ve been following it since before ChatGPT was a household name, who think nothing of trying six different tools to see which one they prefer.
That’s not most people. And it’s certainly not most people who’ve spent twenty or thirty years building genuine expertise in something that has nothing to do with technology.
You Are Not the Problem
The content is the problem.
Almost everything written about AI is written by people who already love it — developers, tech journalists, early adopters, people for whom this is genuinely exciting in its own right. They’re not writing for you. They’re writing for each other, with a few concessions for the uninitiated that usually amount to “it’s actually quite simple once you get used to it.”
That phrase — once you get used to it — is doing a lot of heavy lifting. Getting used to it takes time and practice and, ideally, someone showing you what useful actually looks like for your kind of work. Not a demo. Not a webinar. Someone sitting next to you, saying: here’s what I type, here’s what comes back, here’s what I do with it.
That’s what That Clicked is. But before we get there, I want to make one thing clear.
What “Not Technical” Actually Means
When people say they’re not technical, they usually mean they didn’t study computer science, they don’t write code, and they feel slightly anxious around anything with a settings menu.
None of that matters here.
AI tools — Copilot, ChatGPT, Claude, Perplexity — are not operated through settings menus. They’re operated through plain English. You type what you want. You get something back. You tell it what to change.
There is no technical knowledge required. There is no jargon to learn. There are no shortcuts to memorise. The only skill involved is knowing what you want and being able to describe it clearly — which, after twenty or thirty years of writing briefs, chairing meetings, and managing people, you are considerably better at than most of the people writing tutorials about this.
The Advantage You Don’t Know You Have
Here’s what I’ve noticed working with AI over the past couple of years.
The people who get the most out of it, fastest, are not the ones who understand how it works. They’re the ones who know what good looks like.
If you’ve spent years writing — reports, proposals, emails, presentations — you can tell immediately when an AI draft is right and when it’s off. You don’t have to accept the mediocre version. You know what you’re editing toward. That instinct is not something a twenty-five-year-old fresh out of university has, no matter how comfortable they are with technology.
You also know what the real question is. One of the most common mistakes people make with AI is asking the wrong thing — being too vague, or too literal, or not giving enough context. After decades of briefing colleagues, writing instructions, and managing upward, you have a head start on every single one of those skills.
Where to Actually Start
One tool. One task. Today.
Not a course. Not a seminar. Not forty-five minutes of YouTube. One tool, one thing you need to do anyway, and five minutes to try it differently.
If you’re in Microsoft 365, open Outlook, find the Copilot icon in the top right of any email thread, and ask it to summarise the thread and tell you what you need to action. That’s it. That’s your first five minutes with AI.
If it works — and it will — you’ll know what to do next.
If you want somewhere structured to go next, that’s what That Clicked is for. Plain English. Real workplace prompts. No assumption that any of this is already obvious to you.
Because it isn’t. And that’s completely fine.
— Anna